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      Frequently Asked Questions:
 
  1) Tips for Selecting the Perfect Photo
  2) Digital Photos: What's the best image format, resolution and image size ?
  3) Can I send a traditional photo print instead of a digital photo ?
  4) How can I place an order ?
  5) Can I send you a professional studio or portrait photograph ?
  6) Are these Canvas Artworks created with actual paint ?
  7) Can I send you a negative or slide ?
  8) Can you work with pictures that are old, worn or damaged ?
  9) May I see the picture before you put it on Canvas ? How can I be sure I will like it ?
10) Can a color artwork be made out of a Black & White source photo or vice versa ?
11) Can you take people from different photos and combine them to make a single painted artwork ?
12) Can you remove something or someone from a source photo ?
13) What happens if my photo image won't fit proportionately to the final Canvas size I want ?
14) Can I have the finished Canvas Artwork delivered to someone else with a Gift Card ?
15) Is it possible to make an over-sized Canvas Artwork or a custom size ?
16) Can my Canvas Artwork be round or oval ?
17) What is the Delivery Time ?
18) Can you ship a Canvas Artwork to another Country ?
19) Do you have discounts for photographers or other resellers ?
20) What is your product warranty ?
 
  1) Tips for Selecting the Perfect Photo
      We can paint from any photo you submit. However, if the portrait you wish to create features people, we recommend choosing a photo thats close up, in focus and has 1-3 subjects. This will produce the best artistic result. Photos that are dark or out of focus are harder to deal with. We
can do our best work when our artists can see the details in your photo clearly.
 
  2) Digital Photos: What's the best image format, resolution, and image size ?
    We prefer a .jpeg image in the range of .25mb to 5mb in size. The larger the better. Images taken with a digital camera are captured in .jpeg format and require no change. If a digital camera is used we recommend a camera setting of at least 3 mega pixels for best results. Digital .jpeg images can be uploaded to us through our web site - or mailed to us on CD. Photos can be scanned and saved in .jpeg format using a scanner connected to your home PC. Any local Quick Photo lab or Copy Center can usually copy a digital photo to CD directly from a camera's memory card.

Scanning Tips:  If you are scanning a photo into your computer you have a great deal of flexibility to create the most useful size. Use the software utility that comes with your scanner or copier and scan your photo in RGB color with output resolution set to 300dpi. Next save the image in .jpeg format with the highest quality setting. This will reduce the digital file size of your image and allow it to upload faster when sent through our web site. Or if you prefer, full size digital picture files may also be burned to CD and sent to us by mail.
 
  3) Can I send you a traditional photo print instead of a digital photo over the Internet ?
      Yes you can. A minimum 3 x 5 size print is recommended for best results. Though we can also work with smaller photos. We also accept film negatives or slides as well but we suggest you not send any one-of-a-kind photos or negatives to us through the mail. Use your computer to scan your photo and create a 'digital file'. Or visit a nearby 'Quick' photo lab at your local grocer or drug store and order a duplicate print or copy on CD. Upload the digital image to us via Internet or send us the copy by mail. You can send us original photos if you wish - but you take responsibility for loss or damage. When we complete our work all source photos will be returned with your order.
 
  4) How can I place an order ?
      Decide which product and Canvas size you wish to order then click the menu tab: Place An Order. You'll need to login and tell us one time which Merchant referred you to our Studio. Next, fill out the order form and upload your digital photo. There is also an option for mailing if you have a traditional paper print or CD. If you have questions we're here to help you weekdays from 9am-4pm Pacific Time. Call 1-(800) 777-8989 or 1-(702) 309-3800. Or email us at: sales@canvasartworks.com.
 
  5) Can I send you a professional studio or portrait photograph ?
      Yes you can. However some photographers retain copyrights to photos they create for clients. In this case reprint permission from the original photographer may be required. When the consumer signs the project order form he/she warrants that the appropriate permissions have been obtained.
 
  6) Are these artworks created with actual paint ?
      We don't use a traditional paintbrush and paint. Our work is digital and performed manually in a computer by skilled artists using a stylus and electronic tablet along with specially designed software. However our process is not computer-automated. We don't just press a button or apply a filter to create the appearance of random brush strokes such as other studios offer. Our work is done by hand using a palette of over 16 million colors. We use modern digital tools to 'dab' and paint in the same rich tradition as Picasso, Matisse or Rembrandt. It truly is a wonder.
 
  7) Can I send a negative or slide ?
      Yes you can. We can work with virtually any customer image source. However for safety purposes we do not recommend that one-of-a-kind media items be sent through the mail. Shipping agents such as the Postal Service, UPS or Fed-Ex are very reliable but they do not guarantee the security of your mailed photos. For this reason we recommend all photo documents be scanned first. Then send us the digital copy on CD by mail or upload the image through our website. Our company does not assume responsibility for any lost or damaged media.
 
  8) Can you work with pictures that are old or torn or damaged ?
      Yes. We can often fix torn or damaged photographs. This will require expert Photo Retouching by our trained artists. The added cost for this service is $39.95.
 
  9) May I see the painted portrait before you put it on Canvas ? How can I be sure I will like it ?
      Take advantage of our $20 Preview Offer and we will create your painting in advance and show you a proof online before you buy. For this fee you can view the artwork, make changes and decide afterwards if you'd like to own the full size portrait on Canvas. There is no risk or obligation to you. Just sit back and let us paint until we get it right. We may charge a little extra for changes after the first draft but we won't charge anything beyond the $20 Preview unless you're completely happy!

      Isn't the internet great? Using creative web based communication you can now work remotely with a professional Artist to create exactly what you want. To see an actual client sample....click here.
 
10) Can a color photo or painting be made out of a Black & White source photo or vice versa ?
      Yes. We can colorize black & white photos AND convert color photos into black & white. We can also create a color painted artwork from a black & white photo. The first step is to Colorize the black & white photo. An added charge of $39.95 applies for this service. We then create a painted artwork based on the colorized photo. When ordering this service we'll need details regarding the subject's natural color for Eyes, Hair & Skin. Be sure to include this information in the 'comments' section of the order form. Black & White paintings can also be made from color photos. See our Gallery for samples.
 
11) Can you take people from different photos and combine them into a single painted portrait ?
      Yes. This will take a bit of extra work on our part to recompose the final scene. This service is called "Photo Compositing" and you can order it for an added cost of $69.95. Just tell us your preference for desired positioning of all the subjects in the special comments section of the project order form. See our customer showcase Gallery for examples of this process.
 
12) Can you remove something or someone from a source photo ?
      Yes, and in most cases there is no extra charge. If request becomes too elaborate we'll let you know. In that case there might be small charge for photo retouching.
 
13) What happens if my photo image won't fit proportionately on the Canvas size I want ?
      Sometimes a customer photo won't fit proportionately on the canvas size being ordered. When this happens our Artists will artistically crop the image to best display the subjects and suit the overall dimension of the canvas size being ordered. If you have any special cropping instructions please indicate them in the comment section of the project order form. Remember, we render a personal service. So if any great concerns arise we'll contact you by email or telephone to discuss.
 
14) Can I have the finished Canvas Artwork delivered to someone else with a Gift Card ?
      Yes you can. This option is often chosen for gift giving. Our Canvas portraits are usually shipped to the store where you saw our offer. Please ask the referring Merchant or contact us directly if you want to arrange shipping to a gift recipient. We can include your written wish along with the Canvas gift.
 
15) Is it possible to make an over-sized Canvas Artwork or a custom size ?
      Yes it is. You will need to contact us by email or telephone to discuss. There might be framing considerations or shipping cost issues to discuss.
 
16) Can my Canvas Artwork be round or oval ?
      We're sorry but we currently do not offer this.
 
17) What is the Delivery Time for my Canvas project ?
      For Preview Orders: we can usually show you an artwork proof of the painting artwork we create in our Preview Center within 3 business days after we receive the photo. After you approve and order the artwork the finished canvas is usually shipped via Fed-Ex Ground to the store where you saw our offer. Transit time is 2-7 days and depends on your distance from our Art studio located in Las Vegas, Nevada. Rush services are also available.

      Orders for full size portraits submitted without the Preview option are usually produced and shipped within 7 days* after receipt of photo, order details and payment. Portraits are usually shipped to the store where you saw our offer. Transit time is 2-7 days depending upon where you live. A rush service is available for $60 which will insure your Canvas portrait is produced and delivered within 5 days. See our price list for further details. *Note: Project lead times at Christmas and Mother's Day can sometimes be longer.
 
18) Can you ship a Canvas Artwork to another Country ?
      We can. We recommend a "Rolled Canvas" in a mailing tube for international destinations. This will reduce the cost of shipping and customs duty. Contact us at sales@canvasartworks.com and let us know where you'd like the canvas shipped. We'll advise you of the costs involved.
 
19) Do you have discounts for photographers and other resellers ?
      We do offer opportunities for discount pricing to retail stores and qualified industry professionals. To learn more contact us via email at sales@canvasartworks.com
 
20) What is your product warranty ?
      We guarantee your satisfaction....plain and simple. If you decide not to keep any portrait we create for you within 30 days of its delivery we'll either REDO it or refund you. We do charge extra for changes you might wish to make but we don't charge anything unless you're completely satisfied. That's our promise.

      We realize that the artworks we create often become family heirlooms. So we'll do everything we can to make you happy.
 
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Have a question ? Call us at:
   
1-800-777-8989    
Open Weekdays: 9-4pm PST    
Gallery Wrapped Photo on Canvas:
We enlarge & print your sentimental photo on artist grade Canvas with Gallery Wrap. Prices start under $40. Ships in 1-2 days.
 
Your Photo to Painting on Canvas:
A skilled Artist uses modern digital tools to create a unique original artwork on Canvas inspired by your memorable family photo. The finished artwork arrives as a ready to hang stretched canvas with Gallery Wrap. Prices start under $100. Ships in 3-4 days.
 
Pop Art Portraits Andy Warhol style!
Looking for something different? We create personalized Pop Art portraits in the style of Andy Warhol. Just send us your photo.
 
Photo Restoration Services:
We repair your old worn, torn or faded photos and make them look new again.
 
Preview your painted artwork for $20:
Order this service and we create a painted artwork based on your photo. You'll be able to view it online, make changes if you want, and decide afterwards if you'd like to it own it as a full size portrait on Canvas.